Frequently Asked Questions

Are your licenses genuine?

Yes, 100%. All licenses sold by KeyVaultSA are genuine Microsoft licenses. We stand behind every product with a lifetime warranty.

How is my license delivered?

All digital licenses are delivered instantly via email after payment is confirmed. You will receive your license key and activation instructions directly to your inbox.

How long does delivery take?

Digital licenses are delivered within one hour to your inbox.

What if my license key doesn't work?

No problem. Contact us and we will replace your key or provide full assistance with activation at no extra cost. Our lifetime warranty covers all licenses.

Do you offer a warranty?

Yes — all our licenses come with a lifetime warranty. If your key ever stops working, we will replace it free of charge.

Which payment methods do you accept?

We accept EFT (bank transfer) to our Capitec account for now but working on other payment methods.

Can I use the license on multiple devices?

Most licenses are for a single device (1 PC or 1 Mac) unless otherwise stated in the product description. Please check the product listing for specific details. you can run the same license on a different pc but with the same account.

Is it safe to buy software licenses online?

Yes, when you buy from a trusted retailer like KeyVaultSA. All transactions are processed securely and your personal information is protected. We have helped hundreds of South African customers activate their software successfully.

What is the difference between a digital license and a boxed product?

A digital license is delivered via email as a product key — no physical disc or box required. A boxed product (USB or DVD) includes physical media and is shipped to your address. Both activate the same genuine software.

Do I need an internet connection to activate my license?

Yes, most Microsoft products require an internet connection for the initial activation. After activation, many products can be used offline.

What happens if I reinstall Windows or Office?

Your license key can be reused on the same device after a reinstall. If you replace your hardware, contact us and we will assist you with reactivation.